Refund/ Exchange Policy

RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-refundable. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, damaged for reasons not due to our error or returned more than 14 days after delivery is not eligible for a refund.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES
Our ultimate objective is to make our customers happy. We understand it can be tricky picking out the right size for your pup, that is why we strongly encourage our customers to contact us to help with sizing before purchasing. However, we will accept exchanges for a different size of the same item. Subject to availability. If there is a difference in price based on the size, the customer will be responsible to pay the difference.


SHIPPING
To begin the return or exchange process, please email us at contact@wagswagbrand.com.
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.